Return & Refund Policy

Our 60-Day Satisfaction Guarantee

Eligible purchases of Tryvexin Vegan Mastic Gum are protected by our 60-Day Satisfaction Guarantee. The 60-day period begins on the confirmed delivery date of your order, not the order date.

If you are not satisfied with your purchase, you may request a refund within this 60-day window. An opened or empty bottle does not automatically disqualify an otherwise eligible request.

Proof of Purchase

To process a return or refund request, we may ask for proof of purchase, such as your order number or the email address used at checkout.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, contact us as soon as possible with your order number and, if possible, photos of the item received. We will arrange a replacement or refund at no additional cost to you.

How Refunds Are Processed

Approved refunds are issued to the original payment method used at checkout. Please allow time for your bank or card provider to post the refund after it has been processed on our end.

Subscriptions

The 60-Day Satisfaction Guarantee applies to eligible orders under an active subscription the same way it applies to one-time purchases, measured from the delivery date of the relevant shipment. You may cancel your subscription at any time; see our Billing Terms and Conditions for cancellation details.

Refused Packages

If a package is refused at delivery or returned to us as undeliverable through no fault of ours, we reserve the right to deduct the actual cost of shipping from any applicable refund.

Policy Abuse Protection

We reserve the right to decline a refund request, or to limit future purchases, in cases of suspected abuse of this guarantee, including repeated requests inconsistent with normal use.

Contact Us

To start a return or refund request, contact us at supporttryvexin@gmail.com.